T: 01395 515201 E: enquiries@hotelriviera.co.uk

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and New Year reservations.
Arrival Date
Nights Adults

COVID 19 Precautions and Preparations

Book with confidence -  What happens if I need to cancel?

In response to the COVID-19 pandemic, we have relaxed our cancellation policy. If you have booked direct with us and need to cancel or amend your booking within 72 hrs of arrival due to you contracting Covid-19, we will transfer your booking and deposit to another suitable date, however rates may vary between seasons.

Any cancellations or amendments that are not as a direct result of COVID-19, will be subject to our normal cancellation policy.


Temporary VAT Reduction

When the UK Government communicated a VAT cut for hospitality in mid-July, The Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses still to cover, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.

I fully appreciate that for a tiny minority of our guests, this decision may be deemed as controversial however my main priorities is to support our team, protect the business and ensure that our hotel and restaurant continues to remain open in the months ahead.

Thank you for your understanding and for your ongoing support, which we will never take for granted.


Precautions and Preparations - Our Approach

The Hotel Riviera has always been distinguished by exemplary service, housekeeping, and health and safety standards.

In light of the COVID-19 pandemic, we have enhanced our already meticulous standards across all our operations.

We have based our changes on official guidance from HM Government, Public Health England and the National Health Service, and made use of industry specific advice from UK Hospitality.

We have adhered to the Government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the workplace. Government guidance continues to evolve in response to the situation, so our internal practices and protocols will be constantly reviewed and updated to keep abreast of these changes. This means that the information detailed below may change without notice, but this will only be in compliance with changes to Government guidance.

As this is a Public Health issue, we expect the full cooperation of our guests, team, and business partners. Combatting COVID-19 is a collective effort and we all have a part to play to keep each other safe and healthy.


General Practices and Protocols, Enhanced Cleaning and Disinfection Policies

Our Team

Our Valued Guests

Our hotel

Our Business Partners

General Practices and Protocols: Food and Beverage

Our team’s commitment to you

All team members are required to:

We have a few important requests that you, as our guest, respect the following:

In the unfortunate case that you experience any COVID-19 symptoms such as a fever, a cough, shortness of breath, or loss of taste or smell, we ask that you promptly contact us so that we can reschedule your stay.

For the safety of our guests and team, any guests displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home.

In addition to hand sanitisers placed at all our entrances, we are happy to provide a guests amenity kit that includes hand sanitiser and masks which we ask that you make use of when appropriate. We also expect you to respect social distancing guidance and keep two metres away from other people. This isn’t because we don’t care for you…but rather because we do!

Our final request is that you please treat our team and your fellow guests with kindness and respect; this is a difficult time for all of us.

We hope that our reopening will raise your spirits as the prospect of shortly welcoming you back has raised ours.

On behalf of myself and the team, we look forward to seeing you soon; please travel safely and stay well.

Peter Wharton

Managing Director