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T: 01395 515201 E: enquiries@hotelriviera.co.uk

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Nights Adults
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Guest Information


Room Service
Complimentary tea and coffee making facilities are available within your room. Alternatively Early morning tea and coffee can be delivered to your room at an additional cost of £4.00 per person.  Newspapers can also be delivered to your room each morning on request.  To avoid any delay, would guests please inform reception of their requirements upon arrival.

A 24 hour room service is also available and is subject to a 20% service charge. Breakfast, lunch, dinner and afternoon tea can be served in rooms on request; alternatively light refreshments and beverages are available at any time. For your own convenience and to ensure prompt service it would be greatly appreciated if you could order your breakfast the evening before from the Restaurant Manager.


Of special interest to Families
These terms are applicable to children when sharing parents’ accommodation:
Children under 3 years – No Charge
Children 3 to 8 years inclusive – 25% of adult rate
Children 9 to15 years inclusive – 50% of adult rate
Children over 15 years – 75% of adult rate
Children occupying adult accommodation – Full rate

Value Added Tax
All prices quoted in this tariff are per person per day and are inclusive of Value Added Tax. 


Reservations
A deposit of £75.00 per person is requested for bookings of 1 - 2 nights, £150.00 per person for 3 - 5 nights and £300.00 per person for reservations of 6 nights or more. On payment of the deposit your reservation will be confirmed in writing. Rooms are offered subject to still being available on receipt of your acceptance. Reservations commence at 2.00pm on the day of arrival. To facilitate the preparation of rooms for new arrivals, guests are requested to vacate their bedrooms by 11.00am on the morning of departure.

 

Accessibility Guide

We pride ourselves on ensuring that all of our guests regardless of what disability they have are well looked after, so at the time of making a reservation we ask numerous questions so that we can accommodate them and understand their needs.

Access to the front entrance by wheelchair is available by using a low ramp. All of our public rooms are on the level.  For guests who are able to walk short distances, we are able to store their wheelchairs in the main foyer or in an alternative storage area.

We do not have bedrooms on the ground floor but all of our bedrooms are accessible via the lift. The majority of our bedrooms are on the level although some do have steps.  Some bedrooms also have walk-in shower cubicles. The access to this shower is a step of approximately 6" (15.24cm).

The door entrance to the bedroom is approximately 28" (71.12cm) and the door entrance to the bathroom is approximately 27.5" (69.85cm) wide.  The height of our beds from the floor to the top of the bed mattress is approximately 22" (55.58cm).

We also have a Town Aspect Room which has a double-size walk-in shower with a pull-down shower seat. The access to the shower has a step of approx. 4" (20cm). This room does not have a bath.

The lift is 30" (76.2cm) wide and 28" (71.12cm) deep and all of our bedrooms are accessible by the lift.  Should your own wheelchair be too large for the lift, we do have hotel wheelchairs which may be used, however, we would ask that we are notified in advance in order that we can reserve one for you. 

 

Hotel Chauffeur
The hotel car and Chauffeur is available to our clients and this service may be of particular interest to guests arriving by rail or air. A competitive charge is made for this exclusive service.


Cheques and Credit Cards
The Hotel Riviera is pleased to accept personal cheques made payable to 'Hotel Riviera Limited' and will also accept all major credit and debit cards as a method of payment for accounts.


Parking
The hotel car park is situated at the rear of the hotel.  Undercover parking is also available at a nominal charge of £7.50 per night. Our Concierge is available to collect your car for your when required.

Please contact our Reception Department to confirm your requirements.


Valuables
The Management regrets that responsibility cannot be undertaken for the loss or damage to any article or articles of value unless they are deposited at the reception office for safe custody and an official receipt obtained.


Night Porter
The Night Porter is available throughout the night and can supply alcoholic beverages should guests require a drink after licensing hours and a limited range of light refreshments. The Night Porter will also be pleased to offer a shoe cleaning service.


Facsimile Service
Please enquire at Reception for further details of this service.


Dogs
Small dogs may be accepted in certain rooms at the discretion of the management at a charge of £16.50 per day to include one meal.

 

Cancellation policy 

We strongly recommend that our guests take out suitable holiday insurance, to cover the total cost of their booking in the event of cancellation. To this regard, we enclose some Travel Insurance Options which may be of assistance to you in the event that you do not have an annual travel insurance policy which provides suitable cover.

Covid-19 cancellations

In response to the COVID-19 pandemic, we have relaxed our usual cancellation policy (as outlined below) and in this respect if you need to cancel or amend your booking due to a legal restriction which prevents us or you from fulfilling your booking as agreed, we will transfer your booking (and any sums you have paid to us in respect of your booking, including your deposit) to another suitable date. Please note that our rates vary between seasons and should a higher rate be chargeable at your transferred booking date, then additional costs will be payable. If you have any queries regarding our rates and those applicable to your transferred booking, please speak to a member of our team.

If you wish to cancel or amend your booking because it would be contrary to Government guidance to travel and stay with us (but it would not be contrary to a legal restriction), in most cases our usual cancellation policy will apply. In some limited cases we may be able to transfer your booking to a new date, however transfers will be made at our sole discretion. Please contact us if you have any specific queries in this regard. 

Any cancellations or amendments that are not as a direct result of COVID-19, will be subject to our usual cancellation policy as detailed below.

Usual cancellation policy

On cancellation of a confirmed booking, we will retain your deposit payment. You will remain responsible for payment to us of the total cost of your booking (less any applicable deductions, as set out below). 

Your responsibility to pay the total cost of your booking upon cancellation will be subject to the following deductions:

• Non-consumed items - for all cancellations (with the exception of Christmas bookings), we will deduct 20% from the full cost of your booking to reflect items not consumed during your stay; and

Note: Where you have booked a specific room and you cancel your booking for any reason, we reserve the right to reallocate your room to an existing booking. Where we do this but we are not successful in securing another booking for the same category of room, you will still be responsible for payment to us of the total cost of your booking.

If you are entitled to a deduction as outlined above, we will refund any sums owing to you within 30 days of receipt of notice of your cancellation, or, where the deduction arises as a result of us re-letting accommodation, within 30 days of us securing a new booking.

Any cancellations must be notified to us in writing as soon as possible and, in any event, prior to the commencement of your stay. None of the above deductions will be available to any guest who notifies us of a cancellation after their stay was due to commence.

For the purpose of this cancellation policy, "Christmas bookings" means any booking due to take place (in whole or in part) between 23rd December and 2nd January. 

This cancellation policy applies to direct bookings only. Bookings made via Booking.com will be subject to a separate cancellation policy, as outlined when you place your booking via Booking.com. Please be aware that the most competitive rates are only available by booking direct with the hotel.


Fire Safety
The hotel is fitted with the latest addressable fire alarm system. Please make yourself aware of the fire exits and emergency procedures which are displayed in your room.

 

Smoking Policy
The Hotel Riviera operates a smoke free policy throughout the building.

 

Television and Radio
For your additional entertainment the Hotel Riviera has incorporated with your digital television set a DVD Video Channel enabling you to have the opportunity to watch major feature films in the privacy and comfort of your hotel room. The radio is operated via your television set with a comprehensive selection of stations available.

 

Laundry and Dry Cleaning
These services can be arranged through the Housekeeper.

 

Internet Access
High speed wireless internet access is available in all Bedrooms and Public Rooms throughout the hotel.  Please contact reception who will be pleased to provide you with a username for this complimentary service.

 

Doctor
Medical attention can be arranged in an emergency by informing Reception. In the event of an emergency at night, the Night Porter may be contacted by telephone from your hotel bedroom, who will immediately notify the duty doctor.

 

Restaurant Service
Breakfast 8.00am – 10.00am
Luncheon 12.30pm – 2.00pm
Afternoon Tea 3.00pm – 5.30pm
Children’s High Tea 5.45pm – 6.30pm
Dinner 7.00pm – 9.00pm

The Restaurant is open to non-residents and the following prices are applicable:

Continental Breakfast £16.00
Traditional English Breakfast £19.50

Table d'hote Luncheon 2 course  £28.00
Table d’hote Luncheon 4 course £32.00

Table d'hote Dinner 3 course  £43.00
Table d’hote Dinner 5 course  £47.00

An extensive a la Carte menu is also available and those residents who may wish to dine exclusively from this menu and whose terms already include Dinner, will receive an allowance of £22.00 per person.

The management reserves the right to alter the tariff without prior notification and regrets that no allowance can be made for temporary absence or meals not taken.

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Accolades

  • AA Hotel ****
  • Visit England Gold Award
  • AA Rosettes
  • Conde Nast Johansens
  • AA COVID
  • Visit England Gold Award
  • Visit England Award
  • Breakfast Award
  • Trencherman Guide
  • Britain's Finest
  • Read the Good Hotel Guide review