WHO WE ARE
Hotel Riviera is a “data controller” for the purposes of the General Data Protection Regulation 2016 which means that we are responsible for, and control the processing of, your personal information.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you register with us, contact us via social media or commence/complete an online transaction to use our products and services. We collect information about you when you contact our reservations team to make a booking at our hotel and restaurant. If you contact us, we may keep a record of that correspondence.
We also collect information from you when you sign up to any of our marketing communications, complete our voluntary customer surveys, or provide feedback. These may be carried out online, by telephone or in person.
Some of the information we collect may be classed as personal data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
In doing business with you, typically we will collect:
Contact details (including name and address, telephone, and email details)
Personal information (for example date of birth, nationality)
Credit card details (for reservation and transaction purposes)
Your car registration (for car parking arrangements)
If you have special requirements, then it may also be necessary to collect details about diet or disability or any other preferences that you may have.
To serve you better, we may collect information about anniversary dates, newspaper preferences, bedding preferences and the like.
If you choose to connect with us via social media links, we may collect your username, your name (including surname) and email address, your gender, and your location. We may also collect your birthdate and other significant dates for making special offers to you around your birthday and other anniversaries.
From our overseas guests we also collect passport details, as required by law.
If you provide us with any personal data relating to any third party (e.g. information about your spouse) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.
By providing the requested information and clicking "Submit", you provide your signature expressly consenting to contact from Hotel Riviera at the number you provided regarding products or services via telephone call or email (even if your telephone is currently listed on any Do Not Call List).
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We use the information we collect about you to process your bookings, answer your queries, process your gift voucher purchases and to provide our hotel and restaurant facilities and services.
With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about our products and services which we think may be of interest to you.
We may use your information collected from the website, via cookies or direct input, to personalise your repeat visits to our website and send triggered messaging emails to you.
We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us.
We sometimes engage the services of trusted third parties to process the information collected by generating anonymised statistics to assist us with our marketing campaigns and business analysis. It is not possible for the business to identify an individual from such anonymised data presented in our internal reports.
Where we use contracted and trusted third parties, we will share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you and any other third-party services engaged to perform a business support, operational or administrative function.
Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.
We do not share your data with any third parties outside of the above processing arrangements. From the data we collect, you will only ever receive marketing communications from us for Hotel Riviera.
We may also disclose personal data as permitted or required by law. For instance, we are legally required to retain details of guests who have stayed with us during the last 12 months. If asked by the authorities, such as the police, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.
TRANSACTION AND INFORMATION SECURITY
We understand how important it is to securely store any information that you provide. We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorised access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided. As part of our security measures, we use encryption technologies for online transactions via our booking websites.
We use a third-party provider, Email Brilliance, to deliver our email newsletter. We gather statistics about email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter, and to enable us to provide tailored communications.
Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.
If you are a previous guest, staying with us before 25th May 2018, we will retain your data and continue to communicate with you until you unsubscribe. For those guests who have stayed with us historically, we will continue to send direct mail to you, unless you advise us you no longer wish to be contacted.
If you are a member of our email database, we will retain your data and continue to communicate with you until you unsubscribe.
If you contact us or stay with us after 25th May 2018, we will only communicate with you if you give us your consent.
If you no longer wish to be contacted, you can unsubscribe by any of the following methods:
Selecting the UNSUBSCRIBE link included in our emails or on our website
Contacting the hotel at: firstname.lastname@example.org
For the purpose of business continuity, we back up our business data and store a separate copy off-site at a private address.
ACCESSING AND AMENDING YOUR PERSONAL INFORMATION
You have a right to access a copy of the information which we hold about you. If you would like to do this, please email owner Peter Wharton (email@example.com), or write to us at the following address: Customer Relations, Hotel Riviera, The Esplanade, Sidmouth, Devon, EX10 8AY
We want to make sure that your personal information is accurate and up to date. You can make amendments, or withdraw your consent for use, by telling our reception staff when you check in at our hotel or by emailing firstname.lastname@example.org.
If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.
When someone visits www.hotelriviera.co.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
LINKS TO OTHER WEBSITES
HAVE A QUESTION?
All other questions on our use of your personal data should be directed to owner Peter Wharton:
This Privacy Notice was last updated on 1st January 2023